CP23 5.1 – peregian.net

NOOSA SHIRE COUNCIL

Corporate Plan 2023-28

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THEME 5: Excellence Objective 5.1: Improve the customer experience to prioritise customers' needs and outcomes throughout the entire customer journey.

CompleteOn TrackMinor DisruptionMajor Disruption

2023-242024-252025-26

2024-25

2023-24

5.1.1 Implement a Customer Experience Program to create better experiences for our customers across the organisation.

5.1.2 Assess the community's satisfaction with Council services to identify opportunities for improved service delivery.

5.1.3 Transition Council's website from its existing content management system to an improved platform which increases functionality, website performance and lifts Council's online presence.

5.1.1 Develop and commence implementation of a Customer Experience Program.

5.1.2 Investigate options for expanding Council Customer Service operations beyond Tewantin administration building.

5.1.3 Assess the community's satisfaction with Council services and Liveability score.