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Customer Experience Program

Develop and commence implementation of a Customer Experience Program.

Quarterly updates

Q4 · On Track · April to June 2024 · latest

Draft Customer Experience Program developed. Implementation dependant on resourcing availability. Note-relisted in the new 24/25 Operational Plan

Q3 · On Track · January to March 2024

Q2 · On Track · October to December 2023

Collation of baseline customer satisfaction data across Council underway.

Q1 · On Track · July to September 2023

Where this sits

Initiative 5.1.1 is from the 2023–24 operational plan and works towards Excellence Objective 5.1: Council customer experience.

This initiative is from a past year and is no longer being updated.

TopicsCouncil Customer Service