TOPIC
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Council Customer Service
FY 2022–23
Q1
Q2
Q3
Q4
5.1.2 Investigate options for expanding Council Customer Service operations beyond Tewantin administration building.
Q1
Q2
Plans for trial customer service counter at Cooroy Library have been developed. Start date has been delayed due to movement of CS staff. New commencement date will be established once new CS staff have been recruited.
Q3
Subject to the development of the the Customer Experience Program. Note-as previously reported
Q4
Trial Customer Service desk at Cooroy Library underway - due for review in Nov 2024. Note-relisted in the new 24/25 Operational Plan.