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Council Customer Service

3 initiatives across 2 years

Delivery record

0 of 3

past initiatives completed · 3 on track, not yet complete

Excellence
2024–251 initiative · 0 finished on time
5.1.1 Customer Experience ProgramQ4 · On Track · CX Steering Committee meets regularly; Systems & Processes, Customer Service Charter, Community Satisfaction Survey Working Groups formed; Councillors, Executive and Leadership Group briefed. Engaged a consultant to assist with the development of a CX roadmap involving stakeholder workshops. Implementation of actions constrained by available resourcing.
2023–242 initiatives · 0 finished on time
5.1.1 Customer Experience ProgramQ4 · On Track · Draft Customer Experience Program developed. Implementation dependant on resourcing availability. Note-relisted in the new 24/25 Operational Plan
5.1.2 Council customer serviceQ4 · On Track · Trial Customer Service desk at Cooroy Library underway - due for review in Nov 2024. Note-relisted in the new 24/25 Operational Plan.