Council customer service
Investigate options for expanding Council Customer Service operations beyond Tewantin administration building.
Quarterly updates
Q4 · On Track
Trial Customer Service desk at Cooroy Library underway - due for review in Nov 2024. Note-relisted in the new 24/25 Operational Plan.
Q3 · Minor Disruption
Subject to the development of the the Customer Experience Program. Note-as previously reported
Q2 · Minor Disruption
Plans for trial customer service counter at Cooroy Library have been developed. Start date has been delayed due to movement of CS staff. New commencement date will be established once new CS staff have been recruited.
Q1 · On Track
Where this sits
Initiative 5.1.2 is from the 2023–24 operational plan and works towards Excellence Objective 5.1: Council customer experience.
This initiative is from a past year and is no longer being updated.