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NOOSA SHIRE COUNCIL
Corporate Plan 2023-28
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THEME 5: Excellence Objective 5.1: Improve the customer experience to prioritise customers' needs and outcomes throughout the entire customer journey.
Operational Plan 2024-25
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Initiative 5.1.1: Implement a Customer Experience Program to create better experiences for our customers across the organisation.
Q1:Minor Disruption
Audit of current processes and data underway. Intitial findings presented to Executive Team. Customer Experience Steering Committee formed and had initial meeting. Implementation of action plan will be dependent on sufficient resources available.
Q2:Minor Disruption
CX Steering Committee meeting regularly; Systems & Processes working group being formed; Leadership Group briefed. Implementation of actions constrained by available resourcing.
Q3:On Track
CX Steering Committee meeting regularly; Systems & Processes, Customer Service Charter, Community Satisfaction Survey Working Groups formed; Councillor, Executive and Leadership Group briefed. Implementation of actions constrained by available resourcing.
Q4:On Track
CX Steering Committee meets regularly; Systems & Processes, Customer Service Charter, Community Satisfaction Survey Working Groups formed; Councillors, Executive and Leadership Group briefed. Engaged a consultant to assist with the development of a CX roadmap involving stakeholder workshops. Implementation of actions constrained by available resourcing.
Noosa Shire Council
Corporate Plan

2023-28
Theme 5: Excellence
Objective 5.1: Improve the customer experience to prioritise customers' needs and outcomes throughout the entire customer journey.
Operational Plan
2024-25
Initiative 5.1.1: Implement a Customer Experience Program to create better experiences for our customers across the organisation.
Q1: Minor Disruption
Q2: Minor Disruption
Q3: On Track
Q4: On Track
Audit of current processes and data underway. Intitial findings presented to Executive Team. Customer Experience Steering Committee formed and had initial meeting. Implementation of action plan will be dependent on sufficient resources available.
CX Steering Committee meeting regularly; Systems & Processes working group being formed; Leadership Group briefed. Implementation of actions constrained by available resourcing.
CX Steering Committee meeting regularly; Systems & Processes, Customer Service Charter, Community Satisfaction Survey Working Groups formed; Councillor, Executive and Leadership Group briefed. Implementation of actions constrained by available resourcing.
CX Steering Committee meets regularly; Systems & Processes, Customer Service Charter, Community Satisfaction Survey Working Groups formed; Councillors, Executive and Leadership Group briefed. Engaged a consultant to assist with the development of a CX roadmap involving stakeholder workshops. Implementation of actions constrained by available resourcing.