Council operations improvement
Implement a business improvement program to identify opportunities for increased efficiency and effectiveness in Council's operations.
Quarterly updates
Q3 · On Track
Key departments have engaged Business Improvement Officers to work with the ICT counterparts in identifying efficiencies, potential system upgrades, and new system requirements. The rollout of system enhancements across the organisation is progressing well, with ongoing improvements being implemented across departments. Implementation of EftSure as a fraud reduction measure has been initiated during the reporting period. Negotiations with Council's main technology provider continue to ensure that services meet Council demands.
Q2 · On Track
Key departments have engaged Business Improvement Officers to work with the ICT counterparts in identifying efficiencies, potential system upgrades, and new system requirements. The rollout of system enhancements across the organisation is progressing well, with ongoing improvements being implemented across departments.
Q1 · On Track
Key departments have engaged Business Improvement Officers to work with the ICT counterparts in identifying efficiencies, potential system upgrades, and new system requirements. The rollout of system enhancements across the organisation is progressing well, with ongoing improvements being implemented across departments.
Q4 is not due yet.
Where this sits
Initiative 5.3.3 is from the 2025–26 operational plan and works towards Excellence Objective 5.3: Council operations.
Latest status: January to March 2026 · On Track