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business improvement program

1 initiative across 1 year

Underway this year

1

all on track at end of March 2026

Excellence
2025–261 initiative
5.3.3 Council operations improvementQ3 · On Track · Key departments have engaged Business Improvement Officers to work with the ICT counterparts in identifying efficiencies, potential system upgrades, and new system requirements. The rollout of system enhancements across the organisation is progressing well, with ongoing improvements being implemented across departments. Implementation of EftSure as a fraud reduction measure has been initiated during the reporting period. Negotiations with Council's main technology provider continue to ensure that services meet Council demands.