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NOOSA SHIRE COUNCIL
Corporate Plan 2023-28
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THEME 5: Excellence Objective 5.1: Improve the customer experience to prioritise customers' needs and outcomes throughout the entire customer journey.
Operational Plan 2023-24
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Initiative 5.1.2: Investigate options for expanding Council Customer Service operations beyond Tewantin administration building.
Q1:On Track
Q2:Minor Disruption
Plans for trial customer service counter at Cooroy Library have been developed. Start date has been delayed due to movement of CS staff. New commencement date will be established once new CS staff have been recruited.
Q3:Minor Disruption
Subject to the development of the the Customer Experience Program. Note-as previously reported
Q4:On Track
Trial Customer Service desk at Cooroy Library underway - due for review in Nov 2024. Note-relisted in the new 24/25 Operational Plan.
Noosa Shire Council
Corporate Plan

2023-28
Theme 5: Excellence
Objective 5.1: Improve the customer experience to prioritise customers' needs and outcomes throughout the entire customer journey.
Operational Plan
2023-24
Initiative 5.1.2: Investigate options for expanding Council Customer Service operations beyond Tewantin administration building.
Q1: On Track
Q2: Minor Disruption
Q3: Minor Disruption
Q4: On Track
Plans for trial customer service counter at Cooroy Library have been developed. Start date has been delayed due to movement of CS staff. New commencement date will be established once new CS staff have been recruited.
Subject to the development of the the Customer Experience Program. Note-as previously reported
Trial Customer Service desk at Cooroy Library underway - due for review in Nov 2024. Note-relisted in the new 24/25 Operational Plan.