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Community satisfaction

Assess the community's satisfaction with Council services to identify opportunities for improved service delivery.

Quarterly updates

Q4 · Completed · April to June 2025 · latest

Q3 · On Track · January to March 2025

Preparation underway for Satisfaction Survey to go live May 2025. Final report from consultant expected end of June 2025.

Q2 · On Track · October to December 2024

Contractor for survey engaged; preparation underway for Customer Satisfaction Survey in third quarter 24/25 dependant on other engagement priorities

Q1 · On Track · July to September 2024

Research underway into options for delivery of survey. Currently planned for late third quarter 24/25 but will be dependant on other engagement priorities.

Where this sits

Initiative 5.1.2 is from the 2024–25 operational plan and works towards Excellence Objective 5.1: Council customer experience.

This initiative is from a past year and is no longer being updated.