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NOOSA SHIRE COUNCIL
Corporate Plan 2023-28
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THEME 5: Excellence Objective 5.1: Improve the customer experience to prioritise customers' needs and outcomes throughout the entire customer journey.
Operational Plan 2024-25
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Initiative 5.1.2: Assess the community's satisfaction with Council services to identify opportunities for improved service delivery.
Q1:On Track
Research underway into options for delivery of survey. Currently planned for late third quarter 24/25 but will be dependant on other engagement priorities.
Q2:On Track
Contractor for survey engaged; preparation underway for Customer Satisfaction Survey in third quarter 24/25 dependant on other engagement priorities.
Q3:On Track
Preparation underway for Satisfaction Survey to go live May 2025. Final report from consultant expected end of June 2025.
Q4:Complete
Noosa Shire Council
Corporate Plan

2023-28
Theme 5: Excellence
Objective 5.1: Improve the customer experience to prioritise customers' needs and outcomes throughout the entire customer journey.
Operational Plan
2024-25
Initiative 5.1.2: Assess the community's satisfaction with Council services to identify opportunities for improved service delivery.
Q1: On Track
Q2: On Track
Q3: On Track
Q4: Completed
Research underway into options for delivery of survey. Currently planned for late third quarter 24/25 but will be dependant on other engagement priorities.
Contractor for survey engaged; preparation underway for Customer Satisfaction Survey in third quarter 24/25 dependant on other engagement priorities.
Preparation underway for Satisfaction Survey to go live May 2025. Final report from consultant expected end of June 2025.