OPERATIONAL PLAN 2023-24 Q3 QUARTERLY REPORTING
Executive summary
The annual Operational Plan 2023-24 forms an important part of Council's strategic planning and sets out the work Council plans to deliver towards the achievement Council's Corporate Plan. The significant activities and initiatives outlined in the Operational Plan are funded from the annual budget. In accordance with S174(3) of the Local Government Regulation the Chief Executive Officer is required to report the progress of implementing the Operational Plan to Council on a quarterly basis. This Q3 update report reviews the progress of 149 agreed initiatives aligned to the 5 Themes of the Corporate Plan (i.e. Environment, Liveability, Prosperity, Future, Excellence) for the period 1 January 2024 to 31 March 2024 and identifies by exception initiatives which are experiencing a ‘minor disruption’ or ‘major disruption’. The majority of initiatives are progressing well with 118 or 79% either "completed" or "on track", 21 or 14% experiencing a 'minor disruption' and 10 or 7% experiencing a 'major disruption'. Status Description No. of Initiatives Complete All agreed delivery milestones achieved 11 On Track Cost, scope, and timeframes are on target 107 Minor Minor changes to scope of project, cost overrun of less than 21 Disruption 10%, minor delays of less than 30 days Major Delays greater than 30 days, significant change in scope, cost 10 disruption overrun of more than 10% Total 149 The reasons for major disruptions include difficulty in recruiting qualified staff, resourcing constraints, a Council decision to defer, and the deferment of some decisions to the new Council. Initiatives experiencing major disruptions will be closely monitored by the responsible Manager and Director, and managed through project planning and risk management. The report also asks Council to note updated Key Performance Indicator (KPI) information.
Recommendation
That Council note the report by the Chief Executive Officer (Acting) to the General Committee dated 13 May 2024 regarding the 2023-24 Operational Plan and:
- Note the progress report for Q3 2023-24 Operational Plan to 31 March 2024 provided as Attachment 1;
- Note the comments on the progress of all initiatives identified provided as Attachment 2; and
- Note the status of Council's Key Performance Indicators as provided as Attachment 3.
Report
Noosa Council Operational Plan 2023-24 The Operational Plan 2023-24 was adopted by Council on 30 June 2023 as part of the budget process. It is structured to align with the five Themes and Objectives of the Corporate Plan 2023-28 (i.e., Environment, Liveability, Prosperity, Future and Excellence). The Operational Plan identifies business as usual activities which are further detailed in Branch Plans and Service Profiles and assigns responsibility for the completion of initiatives to an operational area/responsible officer within the organisational structure. Council's performance towards achieving the Operational Plan is monitored and reported openly to our community through quarterly performance reports to Council and the Annual Report. The
Operational Plan 2023-24 Q3 Progress Report Attachment 1 provides an update on the status of
initiatives (overall and by Theme) which are planned to be completed this financial year.
Theme
Environment Liveability
Prosperity
Future
Excellence
Total
No. of 32 41 21 28 27 149
Initiatives The format of the Progress Report is to identify those initiatives which are ‘Completed’, ‘On Track’ or experiencing a ‘Minor Disruption’ or a ‘Major Disruption’. While an exception approach has been applied with the focus being on those initiatives experiencing 'Minor' and 'Major' disruptions, a full list all initiatives showing status is provided in Attachment 2 for Council's information.
Environment
Liveability
Prosperity
Future
Status
Excellence
Total
Theme Theme
Theme Theme Complete 1 4 3 1 2 11 On Track 25 26 17 21 18 107 Minor 3 5 0 6 7 21 Disruption Major Disruption
Total Overall the progress of initiatives is tracking well however there have been some disruptions to several initiatives as a result of difficulty in recruiting, resourcing constraints, the volume of work especially in the capital programme, the impact on timeframes as a result of further public consultation, and the impact of Council elections and the Caretaker period on decision making.
Key Performance Measures In addition to the initiatives highlighted in the Operational Plan are the business as usual activities - the day to day work carried out by operational areas in delivering services to the community which are measured by Key Performance Measures. The development of a Performance Measurement Framework including the identification and review of performance measures for Council operations/services and the implementation of a new Corporate Performance Reporting System are identified as initiatives in the 2023-24 Operational Plan. Once Key Performance Measures are finalised they will be reported to Council for endorsement and included in future quarterly reports. In the meantime, we will continue to report progress against the 14 key performance indicators as
previously reported, refer Attachment 3. Note that four additional supporting indicators relating to development approvals and plumbing applications are provided for Council's information, these are marked as New in the attachment. While the focus of the review of performance measures has been to further refine those within the Corporate Plan, a review of Service Profiles for all council services has recently been undertaken which includes the identification of efficiency and effectiveness performance measures for each service. Effectiveness measures monitor the progress of objectives and the outcomes council wants its services to achieve while efficiency measures monitor the cost of delivering the service. The Service Profiles will be reported to Council in the 2024-25 Budget process and will continue to be refined over the coming months.
Report details
Index: 27.04 Corporate Planning
27.07 Council Meetings