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OPERATIONAL PLAN 2023-24 Q1 QUARTERLY REPORTING

Executive Officer, Internal Audit & Corporate Performance , Debra Iezzi · CEO Office Department

Executive summary

The Noosa Council Operational Plan 2023-24 contains details of the specific initiatives that were adopted by Council as part of its budget process. The reporting format aligns to the key focus areas of the Themes of the Noosa Council Corporate Plan 2023-28 while the "business as usual” activities are included in Branch Plans. In accordance with S174(3) of the Local Government Regulation an updated status report regarding the progress towards implementing the Operational Plan is made to Council on a quarterly basis. This Q1 update report reviews the progress of 149 agreed initiatives aligned to the 5 Themes of the Corporate Plan (i.e. Environment, Liveability, Prosperity, Future, Excellence) for the period 1 July to 30 September 2023 and identifies by exception initiatives which are experiencing a ‘minor disruption’ or ‘major disruption’. The report also asks Council to note some minor amendments to the wording of several Operational Plan initiatives and provides updated KPI performance information.

Recommendation

That Council note the report by the Chief Executive Officer (Acting) to the Ordinary Meeting dated 16 November 2023 regarding the 2023-24 Operational Plan and:

  1. Note the progress report for Q1 2023-24 Operational Plan to 30 September 2023 provided as Attachment 1;
  2. Note the status of Council's Key Performance Indicators provided as Attachment 2; and
  3. Note minor changes made to the wording of several initiatives in the Operational Plan 2023-24 as shown in track changes, refer Attachment 3.

Report

Noosa Council Operational Plan 2023-24 The Operational Plan 2023-24 was adopted by Council on 30 June 2023. It is structured to align with the five Themes and objectives of Council’s new Corporate Plan 2023-28 (i.e., Environment, Liveability, Prosperity, Future, Excellence) . The Operational Plan assigns responsibility for the completion of initiatives to an operational area/responsible officer within the organisational structure. Council's performance towards achieving the Operational Plan is monitored and reported openly to our community through quarterly performance reports to Council and the Annual Report. The Operational Plan 2023-24 Q1 Progress Report attached (refer Attachment 1) provides an update on the 149 initiatives which are planned to be completed this financial year.

Theme

Environment Liveability Prosperity Future Excellence Total

No of 32 41 21 28 27 149

Initiatives The format of the Progress Report is to identify those initiatives which are ‘Completed’, ‘On Track’, experiencing a ‘Minor Disruption’ or a ‘Major Disruption’. An exception approach has been applied with brief explanations provided only for those initiatives experiencing minor and major disruptions. Status of Initiatives Environment Liveability Prosperity Future Excellence Total Complete 1 4 1 0 0 6 On Track 25 28 17 27 23 120 Minor 4 3 3 1 4 15 Disruption Major 2 6 0 0 0 8 Disruption Total 32 41 21 28 27 149

Key Performance Measures In addition to the initiatives highlighted in the Operational Plan are the business as usual activities – the day-to-day work carried out by Council in delivering services to the community which are measured by Key Performance Measures. The Development of a Performance Measurement Framework including the identification and review of KPIs for Council services and the implementation of a Performance Reporting System, is identified as an initiative in the 2023-24 Operational Plan. Once KPI’s are finalised they will be reported to Council for endorsement and included in future quarterly reports. In the meantime, we will continue to report progress against the

KPI’s as previously reported, refer Attachment 2.

Changes to wording in some initiatives The following minor amendments are recommended to the wording of several initiatives in the Operational Plan to improve the description, identify related initiatives and correct a numbering error, refer to Attachment 3 where the amendments are shown in track changes and red text. They include:

  • Environment Theme - Initiative 1.1.3 and correcting the numbering of initiatives 1.8.2-1.8.5
  • Liveability Theme – Initiatives 2.4.1, 2.4.6, 2.5.9, 2.8.5
  • Prosperity Theme – Initiative 3.1.1
  • Future Theme – Initiatives 4.2.1, 4.5.3, 4.7.5, 4.7.6, 4.8.5
  • Excellence Theme – Initiatives 5.1.3, 5.7.2

Report details

Index: 27.04 Corporate Planning
27.07 Council Meetings